At Pet Corner, we
strive to provide a seamless and reliable delivery experience for all our
customers. Please find below an overview of our delivery policy:
1. Delivery Areas:
We offer delivery services across the UAE, covering Dubai, Abu Dhabi, Sharjah,
Ajman, Ras Al Khaimah, Fujairah, and Al Ain. We aim to reach pet owners in
various locations throughout the country.
2. Delivery
Timeframes: Our goal is to deliver your orders promptly. Typically, our
delivery time frames range from 24 to 72 hours within the Dubai & for other emirates 5-7 working days. We work
diligently to ensure your pet supplies reach you in a timely manner.
3. Shipping Fees:
For orders within Dubai, we provide free delivery for cart totals exceeding AED
99. Orders below AED 99 are subject to a delivery charge of AED 50. For
shipping outside Dubai, the cart total should be greater than AED 199 to
qualify for free delivery. Please note that shipping fees may be subject to
change, and it's recommended to review our website for the most up-to-date
information. *Minimum order values can be changed at any point based on various
promotions being run from time to time.
4. Order
Processing: Once you place an order with Pet Corner, our dedicated team in the
back office will promptly process your request. You will receive a confirmation
email with details of your order, and we kindly request you to reply to this
email to confirm your order.
5. Delivery
Tracking: We understand the importance of keeping track of your delivery. While
we do not provide real-time tracking on our website, we are available to assist
you with any inquiries regarding the status of your shipment. Feel free to
reach out to our customer support team for updates on your delivery.
6. Delivery Issues:
In the event of any delivery issues, such as delays, lost packages, or damaged
items, we are committed to resolving them promptly. If you encounter any
problems with your delivery, please contact our customer support team, and we
will assist you in finding a satisfactory solution.
7. Order
Confirmation and Processing:
1. Upon placing an
order, an automated confirmation email will be sent to you from www.petcornerdubai.com.
Kindly check your spam/junk folder if you do not receive this email.
2. To finalize your
order, we kindly request that you confirm it by replying to the confirmation
email.
3. Once your order
is confirmed, our diligent team will promptly prepare it for pick-up within the
next hour.
4. The timing and
category of the items will determine whether your package is picked up on the
same day or the following morning.
5. Delivery of your
order will then be scheduled for the same day or the day after, taking into
consideration the timing and category of the items.
8. Discounts:
1. We occasionally
offer various promotions and discounts to our valued customers. Please note
that items on sale are clearly marked in our ON SALE, which are subject to
change from time to time.
2. Your order will
be entitled to only one discount at a time, whichever offers a greater benefit.
3. During the
checkout process, our system allows you to apply two discounts. However, upon
delivery, only one discount will be applied, ensuring you receive the maximum
advantage.
4. To be eligible
for any discounts, the minimum order value must be AED 199.
9.Payment Options:
1. Cash on
Delivery: We accept cash on delivery or credit card payment links in advance
for orders outside Dubai.
2. Credit Card on
Delivery: For deliveries within Dubai, we accept credit card payments upon
special request. However, if our courier company handles your delivery, only
cash transactions will be accepted.
10.Delivery
Charges:
1. We are pleased
to offer free delivery for all orders above AED 99 within the UAE.
2. For orders below
AED 99, a delivery charge of AED 50 will be applied.
11. Delays:
1. Our aim is to
ensure timely deliveries within Dubai, with a standard delivery delay of 24-48
hours from the time you place your order.
2. In rare cases
where items are not immediately available, we will promptly notify you via
email, providing an estimated delay for the fulfillment of your items.
3. Despite our
strict adherence to delivery timelines, please understand that unforeseen
circumstances such as weather conditions, traffic congestion, or out-of-service
areas may occasionally cause delivery delays. Rest assured, we will notify you
promptly via email or phone call in such instances.
Please note that
our delivery policy may be subject to change, and it's recommended to refer to
our official website or contact our customer support for the most accurate and
up-to-date information.
We prioritize the
satisfaction of our customers and strive to provide reliable and efficient
delivery services. If you have any further questions or require more
information about our delivery policy, please do not hesitate to reach out to
us at admin@petcornerdubai.com.or
call us at 800 PET CORNER ( 738 267637)